sage-fern

Introduction

sage-fern ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit enquiries through our contact forms
Request quotations for our services
Subscribe to our communications
Contact us directly via email

This information may include:

Name and contact details (email address)
Information about your audio equipment
Details of the services you require
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and your visit, including:

IP address and browser type
Operating system
Pages viewed and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support
Process and manage service requests
Provide quotations and estimates
Improve our website and services
Send administrative information and updates about your service requests
Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose
Contract: When processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract
Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your rights and interests do not override those interests

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and conducting our business
Professional advisors such as lawyers and accountants where necessary
Law enforcement or regulatory bodies when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining how long to retain information, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

Your Rights

Under data protection law, you have rights including:

Right of access: You can request copies of your personal data
Right to rectification: You can request correction of inaccurate personal data
Right to erasure: You can request deletion of your personal data in certain circumstances
Right to restrict processing: You can request restriction of processing in certain circumstances
Right to data portability: You can request transfer of your data to another organisation
Right to object: You can object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

sage-fern
47 Clerkenwell Road
London EC1M 5RS
United Kingdom

Email: [email protected]